Effective Date: July 15, 2026
Related policies: Terms of Use · Terms of Sale · Privacy Policy
Contents
The Site (excluding linked sites, if any) is administered and controlled by 2765565 Alberta Ltd. and its affiliates, subsidiaries, officers, directors, employees, or agents (collectively, "getruffly.com™" or "GetRuffly") in accordance with the laws of the Province of Manitoba and the laws of Canada applicable therein.
By accessing or using the website located at www.getruffly.com (the "Site"), you agree to be bound by these Terms of Use, our Terms of Sale, and our Privacy Policy (collectively, the "Agreement"). If you do not agree to all of the terms of the Agreement, you must not access or use the Site. Your continued access or use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes.
By accessing or using the Site, you represent and warrant that you are of the age of majority in the province or territory in which you reside and are legally capable of entering into binding contracts. If you are accessing or using the Site on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms of Use.
If you create an account on the Site:
GetRuffly will not be liable for any loss or damage arising from your failure to comply with this Section.
IMPORTANT: GetRuffly is a referral and facilitation platform only that connects pet owners with licensed pharmacies and prescribing practitioners. GetRuffly:
All professional and regulatory obligations relating to the dispensing of medications and the prescribing of treatments rest solely with the licensed pharmacy and prescribing practitioner. GetRuffly's role is limited to facilitating the connection between pet owners and these licensed professionals.
The information, material, and content provided on the Site (the "Information") is for general informational purposes only and is not intended to constitute or substitute for veterinary advice, diagnosis, or treatment.
You should not rely on the Information as a substitute for professional veterinary advice. Always consult a licensed veterinarian for medical advice regarding your pet's health, including before starting, stopping, or changing any medication or treatment.
IN THE EVENT OF A PET HEALTH EMERGENCY, CONTACT YOUR VETERINARIAN OR THE NEAREST EMERGENCY VETERINARY HOSPITAL IMMEDIATELY. DO NOT RELY ON THIS SITE FOR EMERGENCY VETERINARY CARE.
YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS SITE FOR DIAGNOSING, TREATING, CURING, OR PREVENTING A HEALTH PROBLEM OR DISEASE IN YOUR PET. YOU SHOULD CAREFULLY READ ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT.
All products and services of getruffly.com™ are subject to the terms and conditions of the applicable agreements governing their use or sale.
These Terms are to be read by you together with any terms, conditions, or disclaimers provided in the pages of the Site. In the event of any conflict, the provisions of any applicable product- or service-specific agreement shall prevail.
The Information may be changed at any time without notice. Changes may be made to these Terms at any time without notice by updating this posting. You agree to review these Terms regularly, and your continued access or use of the Site will mean that you agree to any changes.
GetRuffly is based in Manitoba, Canada. The Site is intended for use only by persons located in Canada. The Site is not intended for use in any jurisdiction where such use is not authorized or permitted. If you access the Site from outside Canada, you do so at your own risk and you are solely responsible for compliance with the laws of your local jurisdiction.
It is important to note that not all of the Products, Services, and Information are available in all provinces or in jurisdictions outside Canada. The Information does not constitute an offer or solicitation to buy or sell any product, service, or information to anyone in any jurisdiction in which an offer or solicitation is not authorized or cannot legally be made or to any person to whom it is unlawful to make an offer or solicitation.
The terms and conditions applicable to any product, service, or information will be those determined at the time of provision of the product, service, or information. Please be aware of the laws of your jurisdiction or that otherwise apply to you in relation to any of the matters described in these pages. If you choose to access the Site from outside of the Province of Manitoba or the Country of Canada, you do so on your own initiative and are responsible for compliance with applicable local, national, or international laws.
You may not use or export or re-export the Information or any copy or adaptation in violation of any applicable laws or regulations, including export laws and regulations of Canada in force from time to time.
The Information is for informational purposes only and is not intended to provide specific advice for you, and should not be relied upon in that regard. You should not act or rely on the Information without seeking the advice of a professional.
YOU SHOULD NOT USE THE INFORMATION CONTAINED ON THIS SITE FOR DIAGNOSING, TREATING, CURING, OR PREVENTING A HEALTH PROBLEM OR PRESCRIBING A MEDICATION. YOU SHOULD READ CAREFULLY ALL INFORMATION PROVIDED BY THE MANUFACTURERS OF THE PRODUCT ON OR IN THE PRODUCT PACKAGING AND LABELS BEFORE USING ANY PRODUCT. ALWAYS CONSULT YOUR OWN PHYSICIAN AND VETERINARIAN FOR ADVICE AND TREATMENT.
GETRUFFLY.COM™ PROVIDES THE SITE AND THE INFORMATION ON AN "AS IS, WHERE IS AND AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, GETRUFFLY.COM™ DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS, ENDORSEMENTS OR CONDITIONS WITH RESPECT TO THE SITE OR THE INFORMATION, INCLUDING WITHOUT LIMITATION, WARRANTIES AS TO MERCHANTABILITY, OPERATION, NON-INFRINGEMENT, USEFULNESS, COMPLETENESS, ACCURACY, CURRENTNESS, RELIABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
FURTHER, GETRUFFLY.COM™ DOES NOT REPRESENT OR WARRANT THAT THE SITE WILL BE AVAILABLE OR MEET YOUR REQUIREMENTS, THAT ACCESS WILL BE UNINTERRUPTED, THAT THERE WILL BE NO DELAYS, FAILURES, ERRORS, OR OMISSIONS OR LOSS OF TRANSMITTED INFORMATION, THAT NO VIRUSES OR OTHER CONTAMINATING OR DESTRUCTIVE PROPERTIES WILL BE TRANSMITTED, OR THAT NO DAMAGE WILL OCCUR TO YOUR COMPUTER SYSTEM. YOU HAVE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF DATA AND/OR EQUIPMENT AND TO TAKE ALL PRECAUTIONS TO SCAN FOR COMPUTER VIRUSES OR OTHER DESTRUCTIVE PROPERTIES.
Statutory Rights Savings Clause: Nothing in these Terms excludes or limits any rights you have under applicable consumer protection legislation that cannot be lawfully excluded or limited.
YOU ACKNOWLEDGE AND AGREE THAT getruffly.com™ DOES NOT ENDORSE THE CONTENT OF ANY MEMBER OR ANY SITE ACCESSED VIA LINKS OR OTHER MEANS FROM THE SITE, AND IS NOT RESPONSIBLE OR LIABLE FOR SUCH CONTENT, EVEN IF IT MAY BE UNLAWFUL, HARASSING, LIBELLOUS, PRIVACY-INVADING, ABUSIVE, THREATENING, HARMFUL, OBSCENE, OR OTHERWISE OBJECTIONABLE, OR IF IT INFRINGES OR MAY INFRINGE THE INTELLECTUAL PROPERTY OR OTHER RIGHTS OF ANOTHER PERSON.
EXCEPT WHERE PROHIBITED BY LAW, UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL GETRUFFLY.COM™ BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE SITE OR THE INFORMATION, EVEN IF GETRUFFLY.COM™ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL GETRUFFLY.COM™'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING THE SITE OR THE AMOUNT PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER.
GetRuffly, Ruffly, and "getruffly.com" are registered trademarks used under exclusive license by getruffly.com™ ("getruffly.com™").
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Site is licensed by getruffly.com™ and is protected by copyright, patent, and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part of the Site and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including "mirroring") to any other computer, server, website, or other medium for publication or distribution or for any commercial enterprise, without getruffly.com™'s express prior written consent. getruffly.com™ actively and aggressively enforces its intellectual property rights to the fullest extent of the law.
If you believe that any content on the Site infringes, violates, or misappropriates your intellectual property rights, you may notify GetRuffly in writing at: Privacy Officer, GetRuffly (2765565 Alberta Ltd.), Winnipeg, Manitoba, Canada; or by email to [email protected].
Written notice must include the following information:
If you falsely report that content on the Site infringes, violates, or misappropriates your intellectual property, you may be liable for damages, including costs and legal fees.
By submitting, posting, uploading, or transmitting any material, information, or content to or through the Site ("User Content"), you grant to getruffly.com™ a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display such User Content in connection with the operation and improvement of the Site and GetRuffly's services.
By submitting User Content, you represent and warrant that:
You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.
getruffly.com™ reserves the right (but has no obligation) to review, monitor, edit, or remove any User Content in its sole discretion, including User Content that getruffly.com™ determines violates these Terms of Use or may be offensive, illegal, or that might violate the rights of others.
If you or any of your employees, contractors, or agents send or transmit any communications or materials to GetRuffly by mail, email, telephone, or otherwise, suggesting or recommending changes to the Site or any of our services, or any comments, questions, suggestions, or the like (collectively, “Feedback”), all such Feedback is and will be treated as non-confidential. You hereby assign to GetRuffly all right, title, and interest in any such Feedback, and GetRuffly is free to use, without any attribution or compensation to you or any third party, any ideas, know-how, concepts, or techniques contained in the Feedback, for any purpose whatsoever. GetRuffly is not required to use any Feedback.
getruffly.com™ reserves the right to:
You are prohibited from attempting to circumvent and from violating the security of the Site, including, without limitation:
Any unprotected email communication over the Internet is, as with communication via any other medium (e.g., cellular phones, post office mail), not confidential, subject to possible interception or loss, and is also subject to possible alteration. getruffly.com™ is not responsible for and will not be liable to you or anyone else for any damages in connection with an email sent by you to getruffly.com™ or an email sent by getruffly.com™ to you at your request.
No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any Information.
Links from or to websites outside the Site are meant for convenience only. getruffly.com™ does not review, endorse, approve, or control, and is not responsible for, any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk, and getruffly.com™ will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only, and getruffly.com™ is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the licence agreement, if any, which accompanies or is provided with the software.
By using the Website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. getruffly.com™ reserves the right to amend its privacy policy from time to time by posting the updated policy on the Site. You agree to review the privacy policy each time you visit the Site.
getruffly.com™ uses cookies and similar tracking technologies as described in Section 9 of our Privacy Policy. By continuing to use the Site, you consent to the placement of cookies on your device in accordance with our Privacy Policy.
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on the Site and may limit certain functionality.
By creating an account or placing an Order through the Site, you may be asked to provide express consent to receive commercial electronic messages ("CEMs") from GetRuffly, including promotional offers, newsletters, and platform updates.
You may withdraw your consent to receive CEMs at any time by:
We will give effect to your unsubscribe request within 10 business days of the request. Withdrawal of marketing consent will not affect transactional messages (such as order confirmations, shipping notifications, and prescription status updates).
By using the Website you agree to comply with any and all local, provincial, state, federal, or international laws, statutes, and regulations that relate in any manner to the use of the Website and the associated services or products contained thereon.
getruffly.com™ and users of the Website are independent contractors, and no agency, partnership, joint venture, employment, or other similar relationship is created or is intended to be created by use of the Website. No party (including GetRuffly, any Customer, or any platform pharmacy or prescribing practitioner partner) shall make any public statement that suggests partnership with, sponsorship by, or endorsement by another party without that party’s prior written approval.
You agree to defend, indemnify, and hold harmless getruffly.com™ and its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and disbursements) arising out of or relating to:
Defence and Settlement Control: getruffly.com™ reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with getruffly.com™ in asserting any available defences. You shall not settle any claim without getruffly.com™'s prior written consent.
If good-faith negotiations prove unsuccessful, all such controversies, claims, or disputes shall be submitted to binding arbitration, but heard pursuant to the law and regulations of the Province of Manitoba. More specifically, the arbitration shall be conducted in accordance with The Arbitration Act (Manitoba), C.C.S.M. c. A120, as amended. The arbitration award shall be final and binding, and it may be confirmed and enforced in any court of competent jurisdiction. Each party shall pay for all legal fees it incurred in connection with the arbitration and shall share equally in the costs of the arbitration.
This section does not apply to the extent prohibited by the mandatory consumer protection laws of your province of residence, including but not limited to Ontario's Consumer Protection Act, 2002 (s. 7(2)), British Columbia's Business Practices and Consumer Protection Act (s. 3), and Quebec's Consumer Protection Act (art. 11.1). Where this arbitration provision is unenforceable or inapplicable, you and getruffly.com™ agree to submit to the exclusive jurisdiction of the courts of the Province of Manitoba.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND GETRUFFLY.COM™ EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING WITH RESPECT TO ANY DISPUTE ARISING UNDER OR IN CONNECTION WITH THESE TERMS. YOU AND GETRUFFLY.COM™ AGREE THAT ANY ARBITRATION OR COURT PROCEEDING SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
This class-action waiver does not apply to the extent prohibited by the mandatory consumer protection laws of your province of residence.
If any part of this Section 23 (Dispute Resolution and Arbitration) is found to be unenforceable in any jurisdiction, the remainder of this Section shall remain in full force and effect in that jurisdiction, and the unenforceability of any portion shall not affect the enforceability of the remaining portions. If the class-action waiver in Section 23.2 is found to be unenforceable, then the entirety of this arbitration provision shall be deemed void as to that specific claim or dispute only, and such claim or dispute shall proceed in the courts of the Province of Manitoba.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information pending the outcome of arbitration.
getruffly.com™ reserves the right to suspend or terminate your account and access to the Site if you violate this Agreement. If your violation causes harm to others, you agree to indemnify and hold getruffly.com™ harmless from and against any and all loss, damage, or expense.
These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
getruffly.com™ shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays, lost shipments, pandemics, natural disasters, government actions, labour disputes, or failures of telecommunications or internet services (each, a “Force Majeure Event”). GetRuffly shall provide written notice of the delay (including the anticipated duration of the delay) to the affected Customer within ten (10) calendar days of GetRuffly first becoming aware of such Force Majeure Event. If the Force Majeure Event continues for thirty (30) calendar days or longer, the Customer shall have the right to terminate the affected agreement or cancel the affected Order without liability by providing written notice to GetRuffly. This termination right does not affect any obligation of the Customer that accrued prior to the Force Majeure Event.
These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without giving effect to any principles of conflicts of laws. You agree that all disputes, controversies, or claims arising out of or in connection with the Site shall be submitted to and be subject to the jurisdiction of the courts of the Province of Manitoba, Canada. You submit and attorn to the exclusive jurisdiction of the courts of the Province of Manitoba to finally adjudicate or determine any suit, action, or proceeding arising out of or in connection with the Site.
No failure or delay by getruffly.com™ in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms of Use without the prior written consent of GetRuffly. No assignment, transfer, or delegation shall relieve you of any of your obligations hereunder. Any purported assignment in violation of this Section shall be null and void.
This Agreement, and any terms incorporated or referred to herein, constitute the entire agreement between getruffly.com™ and you relating to your use of the Website and the subject matter therein, and supersede any prior understandings or agreements (whether electronic, oral, or written) regarding the subject matter, and may not be amended or modified except in writing, or by getruffly.com™ making such amendments or modifications in accordance with this Agreement.
The following sections shall survive any termination or expiration of these Terms of Use or your access to the Site: Section 3 (Account Security), Section 4 (Platform Positioning Disclaimer), Section 9 (Disclaimer of Warranties), Section 11 (Limitation on Liability), Section 12 (Trade-marks and Other Intellectual Property Rights), Section 13 (User Submissions), Section 14 (Site Monitoring and Enforcement), Section 22 (Indemnification), Section 23 (Dispute Resolution and Arbitration), Section 25 (Severability), Section 27 (Governing Law and Choice of Forum), Section 29 (Assignment), and this Section 31 (Survival).
In the event of a conflict or inconsistency among the documents forming your agreement with GetRuffly:
If you have any questions or concerns regarding these Terms of Use, please contact us at:
Email: [email protected]
Website: www.getruffly.com
Fax: 1-888-463-8340