Everything you need to know about ordering your pet’s medications from Ruffly. Can’t find your answer? Contact our pharmacy team, call 1-888-463-8348, or fax your prescription to 1-888-463-8340.
Do I need a prescription?
Yes — every prescription medication requires a valid prescription from your licensed veterinarian. Over-the-counter preventives may not.
How do I provide my pet’s prescription?
Three easy ways: upload it in one step (no account needed — just your name, email and ZIP), have us contact your vet directly, or transfer an existing prescription from another pharmacy. Before or after checkout.
What if my vet hasn’t written the prescription yet?
Place your order first — at checkout, add your vet clinic’s name and phone number and our licensed pharmacists will request it directly. Nothing ships until the prescription is verified.
Who reviews my order?
Every order is reviewed by a licensed pharmacist against your pet’s prescription before it’s dispensed. If anything doesn’t match — strength, quantity, refills — our team contacts you or your vet first.
Why will a pharmacist call me after my first order?
It’s a value-added service, not a problem with your order. Before your first order ships, a licensed pharmacist will call you with a free consultation for your furry friend’s order — confirming the dose suits their weight, checking it against anything else they take, and answering your questions. The call will come from a 1-888 number. If you can’t answer, the pharmacist will leave a voicemail — just call back at 1-888-463-8348 and let them know you’re returning the call for your consult. If you wish to decline the consultation, just let the pharmacist know when they call. It’s a one-time call on your first order — after that, orders ship without it.
What if I miss the pharmacist’s call?
No problem — the pharmacist will leave you a voicemail. Just call back at 1-888-463-8348 and let them know you’re returning the call for your consult. You can also email [email protected] and we’ll arrange another time. Your first order ships after this quick check-in, so connecting sooner gets your furry friend’s meds moving sooner.
Are these the same medications my vet sells?
Yes — brand-name and generic medications in their original manufacturer packaging, dispensed by licensed partner pharmacies.
Why are your prices lower?
We source through licensed international pharmacy partners, where the same medications often cost significantly less. Pricing on every product page is live.
How much is shipping?
Shipping is a flat rate, shown at checkout before you pay.
How long does delivery take?
Most orders arrive within 5–10 business days after prescription verification, with tracking the whole way. Order refills 2–3 weeks before you run out.
Where do you ship?
Across the United States.
What payment methods do you accept?
Major credit and debit cards at our secure, encrypted checkout. We never store your full card details on our site.
Do I need an account to order?
An account is created as part of checkout (or when you use the one-step prescription upload, where you choose your own password) so our pharmacists can match your Rx to your order. Locked out? Email [email protected] and we’ll get you back in.
Can I return a medication?
Pharmacy regulations don’t allow dispensed prescription medications to be restocked or resold. If anything is wrong with your order — damaged, delayed, or incorrect — contact us and our team will make it right.
How do I reach a pharmacist?
Send us a message, call 1-888-463-8348, or fax your prescription to 1-888-463-8340 for dosing questions, transfers, refills, or anything else.
Ready to start? Browse pet medications or upload your prescription — no account needed.